Global Standard for Procurement and Supply

Current segment

Level: Advanced Professional

Theme: Developing Teams & Individuals

Segment 9.10 Managing Ambiguity in Procurement and Supply

Segment 9.10 Managing Ambiguity in Procurement and Supply

Knowledge: Will know and understand Capabilities: Will be able to

The influences on the behaviour of individuals, groups, organisations and societies

Critically evaluate the different behaviours adopted by individuals, groups organisations and societies and use appropriate approaches to enhance the organisation's effectiveness

Causal models of organisational performance and change

Evaluate the internal and external factors that impact on organisational performance assessing the impact of the supply chain on these factors

Complex decision making and making trade-offs

Assesses evidence and data for complex situations and presents recommendations and conclusions

Coaching skills for managing teams

Provide guidance and support to colleagues and other  key stakeholders and monitor actions taken to achieve effective procurement and supply chain management 

Managing conflict and difficult situations

Contribute to the leadership of the procurement and supply chain function taking steps to mitigate challenges and difficulties using conflict resolution within the organisation and with its supply chains

Contemporary developments in human resources policies that can be adopted to encourage productive working such as:

  • Flexible working
  • Workplace design
  • Work life balance
  • Talent management
  • Metrics to measure workplace standards

Provide guidance and create policies to improve the motivation of colleagues and enhance performance

The planning of resources to develop procurement and supply chain management

Develop plans for the effective resourcing of staff, systems and infrastructure to achieve effective procurement and supply chain management

The design of the supply chain function to encourage productive working

Create and implement plans to enable the supply chain function to improve its environment and to encourage productive working

Models for understanding organisational behaviour such as Chorn's PADI (pragmatism, administration, divergence and integration) model

Critically assess the divergence of organisational behaviour and align the requirements of the organisation with its supply chain

Behaviour modification and change management

Adopt and promote behaviours to support the successful implementation of change

Approaches to change management including transformational and transactional change, the change/performance curve, techniques for problem solving and overcoming resistance to change

Inspire colleagues and other stakeholders to adopt the plans and strategies created to achieve effective procurement and supply chain management

The use of emotional intelligence

Demonstrate resilience and emotional maturity to deal with ambiguity in complex decision making

Knowledge: Will know and understand

The influences on the behaviour of individuals, groups, organisations and societies

Capabilities: Will be able to

Critically evaluate the different behaviours adopted by individuals, groups organisations and societies and use appropriate approaches to enhance the organisation's effectiveness

Knowledge: Will know and understand

Causal models of organisational performance and change

Capabilities: Will be able to

Evaluate the internal and external factors that impact on organisational performance assessing the impact of the supply chain on these factors

Knowledge: Will know and understand

Complex decision making and making trade-offs

Capabilities: Will be able to

Assesses evidence and data for complex situations and presents recommendations and conclusions

Knowledge: Will know and understand

Coaching skills for managing teams

Capabilities: Will be able to

Provide guidance and support to colleagues and other  key stakeholders and monitor actions taken to achieve effective procurement and supply chain management 

Knowledge: Will know and understand

Managing conflict and difficult situations

Capabilities: Will be able to

Contribute to the leadership of the procurement and supply chain function taking steps to mitigate challenges and difficulties using conflict resolution within the organisation and with its supply chains

Knowledge: Will know and understand

Contemporary developments in human resources policies that can be adopted to encourage productive working such as:

  • Flexible working
  • Workplace design
  • Work life balance
  • Talent management
  • Metrics to measure workplace standards
Capabilities: Will be able to

Provide guidance and create policies to improve the motivation of colleagues and enhance performance

Knowledge: Will know and understand

The planning of resources to develop procurement and supply chain management

Capabilities: Will be able to

Develop plans for the effective resourcing of staff, systems and infrastructure to achieve effective procurement and supply chain management

Knowledge: Will know and understand

The design of the supply chain function to encourage productive working

Capabilities: Will be able to

Create and implement plans to enable the supply chain function to improve its environment and to encourage productive working

Knowledge: Will know and understand

Models for understanding organisational behaviour such as Chorn's PADI (pragmatism, administration, divergence and integration) model

Capabilities: Will be able to

Critically assess the divergence of organisational behaviour and align the requirements of the organisation with its supply chain

Knowledge: Will know and understand

Behaviour modification and change management

Capabilities: Will be able to

Adopt and promote behaviours to support the successful implementation of change

Knowledge: Will know and understand

Approaches to change management including transformational and transactional change, the change/performance curve, techniques for problem solving and overcoming resistance to change

Capabilities: Will be able to

Inspire colleagues and other stakeholders to adopt the plans and strategies created to achieve effective procurement and supply chain management

Knowledge: Will know and understand

The use of emotional intelligence

Capabilities: Will be able to

Demonstrate resilience and emotional maturity to deal with ambiguity in complex decision making

This segment was last updated on: 4th April 2017

The Global Standard for Procurement and Supply structure

Released in 2014 the Standard is a competency framework of procurement and supply skills, knowledge and capabilities that can be used by individuals and organisations to identity training and professional development needs at varying levels of competency.

The Global Standard for Procurement and Supply structure
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