The influences on the behaviour of individuals, groups, organisations and societies

Critically evaluate the different behaviours adopted by individuals, groups organisations and societies and use appropriate approaches to enhance the organisation's effectiveness

Causal models of organisational performance and change

Evaluate the internal and external factors that impact on organisation and supply chain performance

Complex decision making and making trade-offs

Assess evidence and data relating to complex situations and present recommendations and conclusions

Coaching skills for managing teams

Provide guidance and support to colleagues and other key stakeholders, develop and monitor actions taken to achieve effective procurement and supply chain management

Methods of managing conflict and difficult situations

Contribute to the leadership of the procurement and supply chain function, taking steps to mitigate challenges and difficulties using conflict resolution within the organisation and with its supply chains

Contemporary developments in human resources policies that can be adopted to encourage productive working, such as:

• Flexible working
• Workplace design
• Work life balance
• Talent management
• Metrics to measure workplace standards

Provide guidance and support to colleagues and other key stakeholders in the form of coaching. Monitor actions necessary to achieve effective procurement and supply chain management

The planning of resources to develop procurement and supply chain management

Develop plans for the resourcing of staff, systems and infrastructure to achieve effective procurement and supply chain management

How to design the procurement and supply chain function to encourage productive working

Create and implement plans to enable the procurement and supply chain function to improve its environment and to encourage productive working

Models for understanding organisational behaviour such as Chorn's PADI (pragmatism, administration, divergence and integration) model

Critically assess the divergence of organisational behaviour and align the requirements of the organisation with its supply chain

Behaviour modification and change management

Adopt and promote behaviours to support the successful implementation of change

Approaches to change management including transformational and transactional change, the change / performance curve, techniques for problem solving and overcoming resistance to change

Inspire colleagues and other stakeholders to adopt the plans and strategies created to achieve effective procurement and supply chain management

The use of emotional intelligence

Demonstrate resilience and emotional maturity to deal with ambiguity in complex decision making

The use of mobile technologies, video conferencing and collaboration tools for virtual communication with stakeholders

Decide on the appropriate circumstances for virtual communication or for meetings to be held in person