Current segment
Segment 8.2 Measuring Operational Performance of the Procurement and Supply Function
Segment 8.2 Measuring Operational Performance of the Procurement and Supply Function
| Knowledge: Will know and understand | Capabilities: Will be able to |
|---|---|
Value criteria such as pricing/costs, delivered quality, timescales, quantities and location requirements |
Apply value criteria to the procurement of goods and services in sourcing processes and performance measurement taking account of market trends |
How to measure the achievement of quality, timescales, quantities and place considerations when procuring from external suppliers |
Evaluate data on the achievement of quality, timescales, quantities and place considerations for procurements from external suppliers and take actions to improve performance |
The importance of delivering customer service and stakeholder satisfaction for procurement and supply, and methods of improving performance |
Evaluate customer service and stakeholder satisfaction for procurement and supply and take actions to improve performance |
The importance of measuring cycle times for the sourcing process |
Evaluate the timescales for sourcing processes, analysing the causes of any delays and taking action to reduce timescales when appropriate |
The importance of assessing the performance and control of budgets |
Analyse departmental budgets and evaluate the reasons for variances between forecasted and actual expenditures, taking actions to mitigate future variances |
The use of social media to obtain feedback on performance |
Monitor relevant social media to gauge feedback from customers and suppliers, taking actions to deal with feedback |
Value criteria such as pricing/costs, delivered quality, timescales, quantities and location requirements
Apply value criteria to the procurement of goods and services in sourcing processes and performance measurement taking account of market trends
How to measure the achievement of quality, timescales, quantities and place considerations when procuring from external suppliers
Evaluate data on the achievement of quality, timescales, quantities and place considerations for procurements from external suppliers and take actions to improve performance
The importance of delivering customer service and stakeholder satisfaction for procurement and supply, and methods of improving performance
Evaluate customer service and stakeholder satisfaction for procurement and supply and take actions to improve performance
The importance of measuring cycle times for the sourcing process
Evaluate the timescales for sourcing processes, analysing the causes of any delays and taking action to reduce timescales when appropriate
The importance of assessing the performance and control of budgets
Analyse departmental budgets and evaluate the reasons for variances between forecasted and actual expenditures, taking actions to mitigate future variances
The use of social media to obtain feedback on performance
Monitor relevant social media to gauge feedback from customers and suppliers, taking actions to deal with feedback
This segment was last updated on: 6th November 2024
