The importance of self-development and reflection

Be open, recognising and learning from own mistakes and the mistakes of others. Seek, accept and provide feedback in a positive and constructive way to improve outcomes

Methods of problem solving and dealing with unfamiliar problems

Assess situations that may be unfamiliar and/or unpredictable to identify potential problems and propose effective and innovative solutions, demonstrating resilience in resolving issues

The importance of honesty and integrity

Maintain, promote and evaluate personal and professional integrity to enhance the aims and wellbeing of the organisation and the profession

Strategies to lead change

Respond constructively to change, cope with uncertainty and manage the expectations of others in relation to change

The importance of conflict management

Manage conflict between both internal and external stakeholders, recognising the positive contribution that managed conflict can make to reaching shared solutions

The importance of equality, diversity and inclusion

Maintain and promote best practice in valuing and respecting equality, diversity and inclusion within the organisation, and across teams and functions, recognising the positive contributions that such differences can make to work practices

The importance of sharing negotiation techniques with others

Create advice and guidance for colleagues and other internal stakeholders and act as a role model, using advanced negotiation techniques and tactics for negotiated outcomes that achieve positive outcomes for the organisation

The use of emotional intelligence in commercial negotiations

Appreciate the different aspects of emotional intelligence that can be applied to improve performance and outcomes sought in commercial negotiations and create development plans to improve key skills

The use of technology

Provide guidance to others on the use of technologies used for liaising with stakeholders